Engr. Emeroe Ven Basyl M. Neñeria

Bachelor of Science in Electronics and Communications Engineering

2012 - 2017

Central Philippine University, PH

Highschool

2009 - 2012

Precious Gems Christian Academy, PH

2008 - 2009

SPED Integrated School for Exceptional Children, PH

Sign-ups and Assessment Team Lead

January 2020 - January 2023

High Touch Smiles Outsourcing, Inc., Iloilo, PH

• Responsible for assessments/annotations and other tasks distribution among team members.
• Overall responsible for maintaining top quality outputs for assessments, annotations, and other services offered by HTS.
• Assist and coordinate with consultants regarding their assigned client's assessments.
• Helping in training of other tasks to new staff and putting them up to speed and evaluate team's performance.

Account Management Analyst (Virtual Assistant)

September 2018 - January 2023

High Touch Smiles Outsourcing, Inc., Iloilo, PH

• Manage multiple clients' Amazon accounts and maintain account health performance.
• Fix Listing Issues (stranded, suppressed, pricing errors and inactive issue).
• Create or draft appeals (Plan of Action) for every listing and account issue.
• Conduct listing audits, flat file creations, annotations and transactional audits.